This policy explains how Dollar Interest ("we", "us") collects, uses, discloses and protects personal data. We comply with Singapore's Personal Data Protection Act 2012 (PDPA), its regulations and the advisory guidelines of the Personal Data Protection Commission (PDPC), including the Do Not Call (DNC) provisions. It applies when you use this website or send us your details.

Our PDPA Commitment

We follow each of the PDPA's data protection obligations:

  • Consent: we collect, use or disclose your personal data only with your consent, or where the PDPA allows it without consent. Consent to be contacted by a third party is always a separate, optional checkbox, never a condition of using our site or getting a free guide.
  • Purpose limitation and notification: we tell you on each form why we need your details, and use them only for those purposes.
  • Access and correction: you can ask what personal data we hold about you, how it has been used or disclosed in the past year, and ask us to correct it.
  • Accuracy: we take reasonable steps to keep the data we use accurate and complete.
  • Protection: we use reasonable security arrangements to protect your data (see "How We Protect Your Data").
  • Retention limitation: we keep personal data only as long as we need it for the purpose or for legal or business reasons (see "How Long We Keep It").
  • Transfer limitation: where data is processed outside Singapore, we make sure it receives a standard of protection comparable to the PDPA.
  • Data breach notification: we assess suspected breaches promptly and notify the PDPC and affected individuals where the PDPA requires it.
  • Accountability: we have appointed a Data Protection Officer, who can be reached at support@dollarinterest.com, and we keep our data practices documented and reviewed.

What We Collect

  • Information you send us: when you use a form, the details you enter, such as your name, email address, phone number, age band, preferred contact method, topic and message, plus the page you sent it from and any campaign tags in the link.
  • Consent records: which consent boxes you ticked and when.
  • Usage data: if analytics are enabled, pages viewed, approximate location, device and browser information, collected through cookies by Google Analytics.
  • Preferences stored in your browser only: your dark-mode setting and whether you have already seen or completed a pop-up form. These never leave your device.

We never ask for your NRIC number, Singpass details, bank passwords or financial documents through our forms. Please do not send them. Our calculators run in your browser: the figures you type into them are not sent to us.

Free Guides

If you request a free guide (for example our CPF Retirement Guide), we collect your name, email address, age band and main question, and use them to send you the guide. We will not add you to a newsletter or send you marketing emails unless you separately ask for them, and any marketing email we send will include a way to unsubscribe.

How We Use Your Data

  • To reply to your messages and handle corrections, partnership, media and guest post enquiries.
  • To send you a guide you asked for.
  • To run, secure and improve the website, and to keep records required by law.

We do not sell personal data. We do not use your data for marketing unrelated to your request, and we do not feed personal data you send us into the AI tools that help write our articles.

Who We Share It With

  • Service providers that process data for us: website hosting and delivery, our form-processing server, email delivery, and the secure messaging service we use to receive form notifications. They may use your data only to provide their service to us.
  • Analytics providers, if analytics are enabled, under their terms.
  • Authorities, where the law requires or permits it.

Transfers Outside Singapore

Some of our service providers store or process data outside Singapore. When that happens, we take appropriate steps, such as contractual commitments from the provider, so that your data is protected to a standard comparable to the PDPA.

How We Protect Your Data

Forms are sent over encrypted connections (HTTPS) to our own server, access to submissions is limited to the people who need it, and our systems use spam and abuse filtering. No method of transmission or storage is completely secure, but we review our safeguards regularly.

How Long We Keep It

We keep enquiries and lead records for up to two years after our last contact with you, unless we need them longer for a legal reason. We keep consent records for as long as we need to show that consent was given. When we no longer need personal data, we delete it or anonymise it.

Withdrawing Consent

You can withdraw your consent at any time by emailing support@dollarinterest.com or through our contact page (choose "Personal data request (PDPA)"). We will act on it promptly and tell any adviser we introduced you to that you no longer wish to be contacted. Withdrawing consent may mean we cannot provide a service you asked for, and we will tell you if so.

Do Not Call Registry

We do not send marketing calls, texts or WhatsApp messages to Singapore numbers listed on the DNC Registry unless you have given clear and unambiguous consent, for example by ticking the box to be connected to an adviser or expert. Advisers we introduce you to are responsible for their own DNC compliance.

Access, Correction And Questions

To ask for a copy of your personal data, a correction, or anything about this policy, contact our Data Protection Officer at support@dollarinterest.com or through our contact page (choose "Personal data request (PDPA)"). We will reply within 30 days. If we need longer, we will tell you within that time when we expect to reply. We may charge a reasonable fee for access requests and will tell you the amount before we proceed. We may ask you to verify your identity first.

If you are not satisfied with our response, you may contact the Personal Data Protection Commission.

Cookies

If analytics are enabled, Google Analytics sets cookies to measure visits. You can block or delete cookies in your browser settings; the site still works without them.

Children

This site is meant for adults. We do not knowingly collect personal data from anyone under 18 through our forms.

AI-Written Content

AI tools research and write many of our articles, and an article may be published without a member of our team reviewing it. This does not change how we handle your personal data.

Links To Other Websites

Other websites we link to have their own privacy policies, which we do not control.

Changes To This Policy

We may update this policy. The date at the top shows the latest version, and material changes will be noted on this page.